TFC WORKSHOPS include:

* CUSTOMER SATISFACTION MEASUREMENT AND
IMPROVEMENT
* PROBLEM SOLVING SKILLS AND TECHNIQUES
* BASIC FACILITATION SKILLS
* PROJECT PERFORMANCE REVIEWS
These are four examples of TFC workshops. Please note that every TFC workshop will be tailored to the Customer's specific needs.

CUSTOMER SATISFACTION MEASUREMENT AND IMPROVEMENT
In today's highly competitive business environment, it is more essential than ever before that suppliers continuously meet or exceed their Customers' expectations.
This workshop presents a generic Customer satisfaction measurement and improvement model and reviews some optional approaches available to a supplier in its practical implementation.
Participants will gain a practical insight into:-
- the importance of acting on Customer
feedback
- key ways of obtaining Customer feedback
- What to ask
- Who to ask
- How to measure performance and
satisfaction
- How to interpret feedback and act on it
- How to sustain improvement


PROBLEM SOLVING SKILLS AND TECHNIQUES

Efficient and effective problem solving can make the difference between profit and loss as well as employee and Customer satisfaction.
This workshop focuses on some key problem solving techniques, especially for teams/work groups.
Participants will be given a problem solving framework and learn how some of the following key techniques can be applied within this:-

- Brainstorming
- Mind mapping
- Creative thinking
- The mind gym
- Whole brain thinking

Participants will also see for themselves the power of effective teaming


BASIC FACILITATION SKILLS

Businesses today are increasingly turning to facilitated workshops in place of "meetings" to develop and implement business plans and improve decision making quality.
This workshop introduces the role of the facilitator within structured workshops and reviews the basic facilitation skills required.

Participants will benefit from understanding the advantages of facilitated workshops over more conventional meetings, and the role of the facilitator.
They will learn the importance of preparation for the workshop,particularly in terms of :-
- workshop design and structure
- location and facilities
- participant selection

Participants will also be introduced to basic facilitation skills and have an opportunity to practice some of these.

PROJECT PERFORMANCE REVIEWS
Customers and Suppliers alike recognise the benefits of an objective and impartial review of each other's performance in implementing major business projects.
This workshop provides a structured approach to reviewing performance in a constructive and enjoyable way, identifying

. best practices
. areas to maintain performance
. areas to improve performance
. recommendations and actions

Often,this workshop is held at the end of a project. Sometimes it may be beneficial to run it more than once through the life of a major and long term project